Our delivery vans will be delivering on a weekly basis to areas within a radius of 15 miles of AL7. If you live just outside the distribution areas, please contact us on 01707 952160 to find our more information on delivery and how we can help.

If you are home when RawPaws attempts delivery, we can leave the goods in a safe place, however we will not be liable for any damage that may be caused to the product. The consumer must provide written consent for us to leave the order in a safe place. If we are unable to deliver the goods, we will contact the consumer to reschedule the delivery on the next available run in the area.

If for any reason the consumers order was not delivered, they must contact RawPaws within 24 hours. This can either be in writing or by telephone, where the consumer should provide use with their order information. We will investigate the reason and respond within 24 hours. If we unable to find a reason why the goods were not delivered, we will consider it to be lost and provide a refund or we will arrange another delivery. 6.5 We shall not be liable for the non-performance of any aspect of order delivery arising from circumstances beyond our control.

To ensure that RawPaws works to the highest standard, we recommend that orders should be received by 9am at least 1 working day prior to the expected delivery date. RawPaws is not responsible for delays outside our control.

Orders can be cancelled up to 24 hours prior to the day of dispatch. For the cancellation to be valid, the consumer will need to email RawPaws with their order reference number and RawPaws will refund any monies paid within 28 days.