1.1 The Trader is Raw Paws Emporium Limited (RawPaws), a private limited company registered in England under company number 13531411, whose registered office address is Unit 2 The Point, Swallowfields, Welwyn Garden City, Herts, AL7 1WL, and whose trading address is, Unit 2 The Point, Swallowfields, Welwyn Garden City, Herts, AL7 1WL.

 1.2 The Consumer is an individual who works mainly or wholly outside their trade profession or business.

 1.3 Goods are products that you as the consumer purchase from us.

 1.4 Order is an oral or written request of an intent to purchase our goods. 

 1.5 Written includes emails, but not fax.

 1.6 Website is www.rawpaws.net

 2.1 The terms and conditions laid out will not impact the consumers statutory rights. 

2.2 The terms and conditions shall apply to all contracts for the sale of goods between a consumer and a trader and shall prevail other documentation or communication provided. Acceptance of payment shall be deemed evidence of consumers acceptance of these terms condition. Any variation of these terms and conditions shall be inapplicable unless agreed in writing by the trader. 

3.1 Allergens in our product can be accessed in detail under ‘product descriptions’. 

3.2 RawPaws endeavors to ensure that descriptions, pictures prices and information are accurate. We do not accept liability for any inaccuracy’s errors or omissions. The colour specification dimensions and descriptions are as accurately as possible however please understand that all images are for illustration purpose only. The colours of the products are dependent on the resolution of the monitor; therefore, we cannot guarantee the picture on the consumers monitor reflects accurately to the colour of the item delivered. We reserve the right from time to time to vary the dimension specification, description and quantities of items displayed on our website without prior notice. 

3.3 Product packaging may vary, the packaging of the product may vary from that shown in images on our website.​

4.1 All orders for goods shall be an offer by the consumer to purchase goods to these terms and conditions. RawPaws has the right refuse any order made by them without reason. 

4.2 If the goods are ordered but they are not in stock, the consumer will be immediately notified and given the option to either wait until the stock is replenished or cancel the order where a full refund will be provided within 28 days. 

4.3 Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once or is deemed by the trader to abuse their discount, the trader can cancel the promotional code at any time. 

4.4 RawPaws will take reasonable care to keep details of the consumers order and payment secure, however we cannot be held liable for any loss they may suffer if a third party gains unauthorised access of their details when they access or order from our website. 

4.5 With orders online the consumer will receive an electronic confirmation within an hour or placing an order. 

4.6 When placing an order through our website or over the phone, the consumer will receive an electronic confirmation within 24 working hours of placing the order. This will contain full details of the product, price, and delivery details. The consumer should not be hesitant to contact RawPaws if they do not receive such information within the specified time frame.

​5.1 Orders can be cancelled up to 24 hours prior to the day of dispatch. For the cancellation to be valid, the consumer will need to email RawPaws with their order reference number and RawPaws will refund any monies paid within 28 days. 

5.2 In order to protect the integrity and high standards of our frozen products, RawPaws regret that we are unable to accept returned orders for frozen products once they have left our premises or have been delivered unless the consumer notify us within 24 hours of the purchase or delivery of a problem with the product. 

5.3 RawPaws strongly advise that the consumer check the products before they leave our store or on delivery, as once they have left our premises, the consumer will not be entitled to a refund. This cancellation policy does not impact the consumers legal rights.